Frequently Asked Questions
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About Artwork…
[/ux_text]Why do I need to use your template for submission?
Our templates include the actual size, bleeding, and trimming lines for your convenience. These templates ensure that you can submit your artwork correctly according to the required format, reducing the likelihood of job delays and increasing turnaround efficiency.
[button text=”Get Template” letter_case=”lowercase”] [accordion] [accordion-item title=”(Additional info) What is Bleeding?”]Bleeding refers to the part of the design image or background that extends beyond the final size of the product, usually 3-5 mm.
[/accordion-item] [accordion-item title=”(Additional info) Why is Bleeding Necessary?”]Bleeding prevents white edges caused by trimming errors, ensuring the final product remains complete and aesthetically pleasing.
[/accordion-item] [accordion-item title=”(Additional info) What Happens Without Bleeding?”]White edges or incomplete images may appear during trimming.
[/accordion-item] [/accordion] [/col] [col span=”6″ span__sm=”12″ span__md=”12″] [featured_box img_width=”50″ pos=”left”]Do you offer artwork design services?
No, you must create your own design and we will do the printing.
[gap]What file format should I use to save my artwork?
Adobe Acrobat Document (PDF) or Adobe Illustrator.
(*MUST! fonts: created outline; images: embedded)
How should I prepare the correct artwork format?
All designs must be provided in CMYK mode. We are not responsible for any loss or damage resulting from colour conversion from RGB to CMYK mode.
[gap]Do Top Print Creative provide proof check?
We provide basic proof check which is: bleeding & margin, missing font(s) or link file(s) before proceeding.
BUT we don’t provide editing, typo, colour over print, font size correcting & checking.
Colour
[/ux_text]Is the colour printing 100% match to my screen display?
No, the colour may differ from your screen display due to material type and finishing add-ons. A colour difference of 10% – 15% in CMYK printing is normal.
[/col] [col span=”6″ span__sm=”12″ span__md=”12″] [featured_box img_width=”50″ pos=”left”]Why cannot get exect colour ?
Factors that may cause colour deviation include the quality of paper stock, weather humidity, type of press machine, and differences between monitor displays and colour settings (RGB vs. CMYK).
[gap]Why it looks different?
After receiving the finished product, you may notice it looks different from what you imagined, or that the colour feels too light or too dark. This is because all screen displays, and printing processes have inherent colour differences.
[/featured_box] [/col] [/row] [/section] [divider align=”left” width=”1000px” height=”2px”] [section label=”Text + Icons”] [gap] [row style=”large”] [col span=”6″ span__sm=”12″ span__md=”12″] [ux_text font_size=”1.5″]Privacy
[/ux_text]Do you re-production & re-sell customers’ artwork?
No! We strictly do not re-produce or re-sell customer orders and designs. We keep all orders confidential.
[/col] [col span=”6″ span__sm=”12″ span__md=”12″] [featured_box img_width=”50″ pos=”left”]Can you share your customers’ contact information, orders, ideas, or artworks?
No, you are not allowed to access or share any customer information.
[gap]Why it looks different?
After receiving the finished product, you may notice it looks different from what you imagined, or that the colour feels too light or too dark. This is because all screen displays, and printing processes have inherent colour differences.
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